FAQs

How do I confirm whether my building will get a response or not?

You can see the list of building types and our attendance model on our website. You can also contact us via afaenquiries@southwales-fire.gov.uk

If I’m a business owner, what do I need to do to prepare for this change?

Ensure that you carry out regular fire risk assessments and manage your premises to reduce the risk of fires, to keep people safe and to minimise the effects of any fires.

Ensure you have an emergency plan and a process in place to safely investigate all AFAs that activate within the premises.

In the event of a confirmed fire, ensure you have a process in place to safely evacuate the building and for a person to call South Wales Fire & Rescue Service (SWFRS) via 999 to confirm that a fire has broken out.

Ensure all employees or people using the premises are aware of your processes above.

Ensure you have a fire plan in place and that all employees are aware of what action to take to both prevent a fire.

Where can I find the information that I need?

You can find all the information on our Business Fire Safety page.